FAQ's
Is there a fee to enrol as a member in Wholehealth 365 (WH365)?
YES, Unlock an Exclusive, Introductory offer today!
For just $1 per day ($365 + tax), a family of up to four can gain annual access to a pioneering Patient Navigation membership service, offering a comprehensive suite of healthcare services.
This initiative addresses the urgent needs of an overburdened public health system by providing an essential lifeline for timely medical attention.
What does the fee cover?
The enrollment membership fee for WH365 covers a comprehensive suite of healthcare services aimed at providing expedited and personalized care for its members in Canada. These services include:
- Connect Toll-Free with a Patient Navigator (PN): Members can communicate directly with a Patient Navigator at no extra cost, who will assist them in navigating the complexities of the healthcare system.
- Quick Access to General Practitioners & Licensed Medical Specialists: Members benefit from reduced wait times to see primary care doctors and specialists.
- Expedited Access to Mental Wellness Care: Members have quick access to mental health services, emphasizing the importance of psychological well-being.
- Concierge Pharmacy Services: This service provides personalized pharmacy care, including assistance with prescriptions and delivery of medications. Some of the concierge pharmacy services include:
- Free home delivery
- Compounding Medication Services – Our compounding medication services provide personalized solutions for patients, offering custom dosages, allergy-friendly formulations, alternative dosage forms, and flavoring options, enhancing medication adherence and effectiveness.
- Medication Synchronization – coordinating refill dates for patients with multiple prescription to prevent missed doses and improve medication adherence.
- Medication Packaging – members will be provided customized medication packaging, such as blister packs or multi-dose pouches, which can help members manage complex medication regimes.
- Patient Education & Counselling – WH365 offers patient education and counselling on medication use, potential side effects, interaction with other drugs or food and other aspects of disease management.
- Quick Access to Diagnostic Imaging Services: Members can anticipate expedited scheduling for essential diagnostic imaging examinations, including MRIs or CT scans.
- Access to WH365’s Health Information Portal (HIP): A digital platform that provides health information and resources exclusively to members. Some HIP features include:
- Accessing location-based search tools to easily find physicians, hospitals, clinics, labs, community support groups and caregiving facilities based on postal codes or specific locations.
- Members can receive customized case reports containing additional information and resources, including lists of services, physicians, and health education materials, normally provided within one to two business day of the request.
- WH365 offers a Health Risk Assessment Program for all members, featuring an easy-to-complete online questionnaire that identifies and targets modifiable health risks.
The service employs patient navigators who play a crucial role in ensuring members receive efficient and timely medical care. These navigators assist with scheduling appointments, coordinating care across different healthcare providers, and helping members access the medical resources they need. This approach is designed to simplify the healthcare experience for members, ensuring they receive the care they need promptly and efficiently.
Overall, the membership fee for WH365 covers a range of services designed to expedite and personalize healthcare access, with a strong emphasis on navigating the healthcare system through the support of patient navigators, ensuring ethical practices, and respecting the integrity of Canada’s healthcare system.
Define "Family of Four"?
A “Family of Four” in the context of WH365’s service refers to a household unit comprising of four people.
In the event the WH365 service is required for an additional family member, the service is available at an extra cost and can be obtained upon application.
What type of payments do we accept?
WH365 accepts various forms of payment when individuals enroll and pay for their membership upfront. These forms of payment may include:
- Credit Cards: WH365 accepts major credit cards such as Visa, Mastercard, American Express, and Discover for convenient online payment processing.
- Debit Cards: Customers may also use debit cards linked to their bank accounts for payment.
- Electronic Wallets: WH365 may accept payments from popular electronic wallet services such as PayPal, Apple Pay, Google Pay, or other similar platforms.
- Direct Billing: In certain cases, WH365 may have arrangements with employers or insurance providers for direct billing of membership fees.
Does WH365 pay Insured Physicians, (for example, OHIP, MSP etc.) for Insured services rendered to WH365 Members?
NO
In Canada, residents covered under their Provincial Health Insurance Plans do not directly pay licensed physicians for medical services that are covered by their Provincial Health Insurance Plans. This is because Provincial Health Insurance Plans cover a wide range of medically necessary services, and physicians are reimbursed directly by their Provincial Health Insurance Plans for providing these services to eligible patients.
However, there are exceptions to this rule. In certain cases, patients may choose to pay for services that are not covered by their Provincial Health Insurance Plans or for services that are considered medically necessary but are provided outside of the publicly funded healthcare system. Additionally, patients may choose to pay for expedited or enhanced services that go beyond the standard of care offered by their Provincial Health Insurance Plans.
How does WH365 access Physicians quickly in Canada?
WH365’s Patient Navigation Service is revolutionizing healthcare for Canadian residents by providing expedited care while upholding ethical standards and respecting the integrity of the Canadian Healthcare system. Unlike unethical practices such as Q jumping, this service leverages WH365’s extensive network, which includes affiliations with hospitals and private medical centers, to ensure timely access to healthcare services.
One of the key advantages of WH365’s Patient Navigation Service is its ability to capitalize on public information outlining which physicians and diagnostic clinics are accepting patients quickly. By utilizing this information, WH365 can efficiently connect its members with healthcare providers who have availability, without resorting to unfair tactics.
Furthermore, the service employs patient navigators who navigate the complexities of the healthcare system for members in a concierge-type fashion. These skilled professionals assist members in scheduling appointments, coordinating care, and accessing necessary medical resources. By providing personalized support and guidance, WH365’s patient navigators ensure that members receive the care they need in a timely and efficient manner.
Overall, WH365’s Patient Navigation Service sets a new standard for expedited care in Canada, prioritizing ethical practices and respecting the integrity of the healthcare system. Through strategic partnerships, utilization of public information, and dedicated patient navigation support, WH365 is transforming the healthcare experience for Canadian residents.
What to do if you are experiencing a medical emergency?
If you are experiencing a medical emergency, call 911 immediately or visit your nearest hospital emergency department.
HEALTH INFORMATION PORTAL FAQ's
Is there an additional fee to access WH365's Health Information Portal?
NO
Included in the membership is access to WH365’s Health Information Portal.
Is there an additional fee to take the Health Risk Assessment?
NO
All members can access the Health Risk Assessment when they long into the Health Information Portal.
The Health Risk Assessment is located under the tab entitled “Health Management”, listed on the home page of the Health Information Portal.
Is there an additional fee to access WH365's Medical 2nd Opinion Feature?
YES
When diagnosed with a critical illness, having a second medical opinion can make all the difference in treatment and recovery. For members diagnosed with a critical illness or life-threatening condition, the Medical Second Opinion is a cost-effective program offering a trusted and tangible service that is useful.
WH365’s Medical Second Opinion Feature is not included in the membership fee. Members, however have access to this service and pricing is based on a per-case basis depending on the complexity of the case.
Our medical team and specialists understand the Canadian healthcare system intimately. Treatment recommendations are based on the most current medical research, and trusted information is obtained through a collaborative, peer-to-peer approach between the member’s treating physician and Medical Second Opinion specialist.
WH365’s in-house medical team and Medical Advisory Board work with expert physicians from academic medical centres across Canada, selecting the best and most qualified specialist to review and analyze each case. These specialists are internationally recognized for their:
EXPERIENCE with rare and complex diseases
KNOWLEDGE of the latest medical research and treatment protocols
COMMITMENT to evidence-based medicine
MENTAL WELLNESS FAQ's
What information is required to connect with a Licensed Canadian Psychiatrist?
To connect with a Licensed Canadian Psychiatrist, you typically need a referral from a Family Doctor or another healthcare professional, such as a Nurse Practitioner.
The referral is necessary to access specialized mental health services covered by Provincial Health Insurance Plans.
Where should members send their Psychiatry referrals to?
Referrals should be faxed to WH365’s intake centre.
FAX #: 647.498.8812
What is the average waiting period for a member to be connected to a Licensed Canadian Psychiatrist?
WH365 prioritizes mental health for its members by providing quick access to Licensed Canadian Psychiatrists.
On average, we facilitate Psychiatry Consultations within two to three weeks of receiving and processing the referral.
Navigating Your Health, Accelerating Your Care 365 Days of the Year