Frequently Asked Questions

YES, Unlock Exclusive Access to WH365 Today!

For just $250 per person annually (plus tax), you gain access to our pioneering Patient Navigation membership service, designed to streamline your healthcare experience and ensure timely, expert medical support when you need it most.

Need coverage for your family? Simply add additional members for $250 each (plus tax) and extend the benefits of personalized healthcare navigation to your loved ones.

In an era of overwhelmed public healthcare, WH365 is your essential solution—providing direct access to care, reducing wait times, and prioritizing your health every step of the way.

The enrollment membership fee for WH365 covers a comprehensive suite of healthcare services aimed at providing expedited and personalized care for its members in Canada. These services include:

1. Connect Toll-Free with a Patient Navigator (PN): Members can communicate directly with a Patient Navigator at no extra cost, who will assist them in navigating the complexities of the healthcare system.
2. Quick Access to General Practitioners & Licensed Medical Specialists: Members benefit from reduced wait times to see primary care doctors and specialists.
3. Expedited Access to Mental Wellness Care: Members have quick access to mental health services, emphasizing the importance of psychological well-being.
4. Concierge Pharmacy Services: This service provides personalized pharmacy care, including assistance with prescriptions and delivery of medications. Some of the concierge pharmacy services include:
   1. Free home delivery
   2. Compounding Medication Services – Our compounding medication services provide personalized solutions for patients, offering custom dosages, allergy-friendly formulations, alternative dosage forms, and flavoring options, enhancing medication adherence and effectiveness.
   3. Medication Synchronization – coordinating refill dates for patients with multiple prescription to prevent missed doses and improve medication adherence.
   4. Medication Packaging – members will be provided customized medication packaging, such as blister packs or multi-dose pouches, which can help members manage complex medication regimes.
   5. Patient Education & Counselling – WH365 offers patient education and counselling on medication use, potential side effects, interaction with other drugs or food and other aspects of disease management.
5. Quick Access to Diagnostic Imaging Services: Members can anticipate expedited scheduling for essential diagnostic imaging examinations, including MRIs or CT scans.
6. Access to WH365’s Health Information Portal (HIP): A digital platform that provides health information and resources exclusively to members.  Some HIP features include:
   1. Accessing location-based search tools to easily find physicians, hospitals, clinics, labs, community support groups and caregiving facilities based on postal codes or specific locations.
   2. Members can receive customized case reports containing additional information and resources, including lists of services, physicians, and health education materials, normally provided within one to two business day of the request.
   3. WH365 offers a Health Risk Assessment Program for all members, featuring an easy-to-complete online questionnaire that identifies and targets modifiable health risks.

The service employs patient navigators who play a crucial role in ensuring members receive efficient and timely medical care. These navigators assist with scheduling appointments, coordinating care across different healthcare providers, and helping members access the medical resources they need. This approach is designed to simplify the healthcare experience for members, ensuring they receive the care they need promptly and efficiently.

Overall, the membership fee for WH365 covers a range of services designed to expedite and personalize healthcare access, with a strong emphasis on navigating the healthcare system through the support of patient navigators, ensuring ethical practices, and respecting the integrity of Canada’s healthcare system.

A “Family of Four” in the context of WH365’s service refers to a household unit comprising of four people.

In the event the WH365 service is required for an additional family member, the service is available at an extra cost and can be obtained upon application.

WH365 accepts various forms of payment when individuals enroll and pay for their membership upfront. These forms of payment may include:

1. Credit Cards: WH365 accepts major credit cards such as Visa, Mastercard, American Express, and Discover for convenient online payment processing.
2. Debit Cards: Customers may also use debit cards linked to their bank accounts for payment.
3. Electronic Wallets: WH365 may accept payments from popular electronic wallet services such as PayPal, Apple Pay, Google Pay, or other similar platforms.
4. Direct Billing: In certain cases, WH365 may have arrangements with employers or insurance providers for direct billing of membership fees.

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WH365’s Patient Navigation Service is revolutionizing healthcare for Canadian residents by providing expedited care while upholding ethical standards and respecting the integrity of the Canadian Healthcare system. Unlike unethical practices such as Q jumping, this service leverages WH365’s extensive network, which includes affiliations with hospitals and private medical centers, to ensure timely access to healthcare services.

One of the key advantages of WH365’s Patient Navigation Service is its ability to capitalize on public information outlining which physicians and diagnostic clinics are accepting patients quickly. By utilizing this information, WH365 can efficiently connect its members with healthcare providers who have availability, without resorting to unfair tactics.

Furthermore, the service employs patient navigators who navigate the complexities of the healthcare system for members in a concierge-type fashion. These skilled professionals assist members in scheduling appointments, coordinating care, and accessing necessary medical resources. By providing personalized support and guidance, WH365’s patient navigators ensure that members receive the care they need in a timely and efficient manner.

Overall, WH365’s Patient Navigation Service sets a new standard for expedited care in Canada, prioritizing ethical practices and respecting the integrity of the healthcare system. Through strategic partnerships, utilization of public information, and dedicated patient navigation support, WH365 is transforming the healthcare experience for Canadian residents.

If you are experiencing a medical emergency, call 911 immediately or visit your nearest hospital emergency department.