Receive Personalized Case Reports
WH365 offers a comprehensive suite of services tailored to its members’ needs. Upon request, members can access personalized case reports encompassing detailed information, service listings, physician recommendations, and health education materials, usually delivered within one to two business days.
These reports undergo meticulous review by our Nurse Clinical Coordinators and Medical Director to ensure accuracy and relevance.
Additionally, our platform provides a range of tools facilitating searches and granting access to an extensive array of reliable and current articles, resources, and tools. These resources serve as invaluable guides for addressing health-related concerns and navigating the healthcare system effectively, covering databases on health conditions, medications, and natural products.
Are your Habits putting your Health at Risk?
Take the Health Risk Assessment and find out.
Maintaining good health extends beyond exercise and a balanced diet. Various factors, including gender, family history, and age, significantly influence your overall well-being. Understanding these influences is key to making informed health decisions and mitigating potential risks.
Our confidential Health Risk Assessment Multiple-Choice Questionnaire enables you to identify and comprehend your unique health risks effectively.
With personalized action plans derived from your results, you will be empowered to address concerns proactively and adopt positive lifestyle changes for a healthier future.
Common Ways our Members Utilize the WH365 Information Portal
Some Information Portal Features:
» Finding a Family Doctor or Specialist Provider
» Understanding a condition or illness
» Managing a chronic disease with medical fact sheets
» Checking procedure wait times
» Accessing counselling resources to address mental health concerns
» Accessing useful tools including: screening test guide, medications library
» Coping with disability and locating support services
» Locating eldercare resources or assisted living facilities
» Locating hospitals, clinics, home care services and care facilities
» Understanding expenses covered by provincial health plans
» Understanding provincial drug coverage
HEALTH INFORMATION PORTAL FEATURES
Navigating Your Health, Accelerating Your Care
- Telephone Support
- Locate Health Services
- Customized Reports
- Health Risk Assessment
- Medical 2nd Opinion
TOLL-FREE TELEPHONE SUPPORT
Having prompt and engaging telephone support enhances our member’s experience. Our approach is to actively listen, reassure and support member’s needs with information, resources, and guidance.
With WH365’s Health Navigation telephone support, our members receive access to experienced Health Information Specialists through a toll-free number that helps them make informed health decisions for themselves and their loved ones.
LOCATE HEALTH SERVICES
Members can utilize our Intuitive location-based search tools to easily find physicians, specialists, hospitals, clinics, labs, community support groups, and caregiving facilities based on postal code or specific locations.
Our search tools provide a vast collection of current and reliable articles, resources, and tools, providing insights into health concerns and navigation of the healthcare system. It includes databases on health conditions, medications, and natural products.
RECEIVE CUSTOMIZED CASE REPORTS
Members can receive customized case reports containing additional information and resources, including lists of services, physicians, and health education materials, normally provided within one to two business days of the request.
These information requests are reviewed by our Nurse Clinical Coordinators and our Medical Director (physician) as required.
HEALTH RISK ASSESSMENT
WH365 offers a Health Risk Assessment Program for all members, featuring an easy-to-complete online questionnaire that identifies and targets modifiable health risks.
Through personalized reports and tailored action plans, members gain insights into their health habits and receive guidance on improving them.
Based on current clinical guidelines, this program empowers members to understand and address their health risks effectively, providing valuable information and resources for their well-being.
After completing the questionnaire, members will receive:
» A personalized report highlighting areas of strength and improvement in key risk areas
» Reliable information about their health habits
» Personalized action plans with tips on how to improve their habits
» Information about available public services and resources that are available to them
MEDICAL SECOND OPINION
When diagnosed with a critical illness, having a second medical opinion can make all the difference in treatment and recovery. For our members diagnosed with a critical illness or life-threatening condition, the Medical Second Opinion is a trusted and tangible service that is useful for our members.
The WH365 Medical Second Opinion program is a truly Canadian solution that helps fill the gap in health care many Canadians currently experience. Understanding the unique problems that Canadians face with managing their health and working with them alongside their primary caregivers results in better outcomes for your members and their families.
WH365’s in-house medical team and Medical Advisory Board work with expert physicians from academic medical centers across Canada, selecting the best and most qualified specialist to review and analyze each case. These specialists are internationally recognized for their: Experience (with rare and complex disease), Knowledge (of the latest medical research and treatment protocols) and Commitment (to evidence-based medicine).
Note. WH365’s Medical Second Opinion Feature is not included in the membership fee. Members, however have access to this service and pricing is based on a per-case basis depending on the complexity of the case.
Health Risk Assessment Target Modifable Health Risks
The Health Risk Assessment is an easy-to-complete online questionnaire that helps you identify and focus on modifiable risks to encourage behavioural change using customized action plans.
Be Your Own Health Champion
Exercise and eating well are fantastic ways to maintain good health but did you know that your gender, family history, age and countless other factors also impact your health? Understanding how your lifestyle contributes to your health risks helps you make better health decisions to improve your health. Through a short, confidential multiple-choice questionnaire you can identify, understand and effectively respond to your health risks. Take the Health Risk Assessment and find out.
Connect with a Patient Navigator
Have a Query?
Step 1:Create A Profile
Enter the details to create a profile for your loved one.
Step 2:Answer Honestly
Complete the questionnaire by selecting the answers that best describe you.
Step 3:Live Healthier
You will receive a customized report detailing your health risks with actionable information to help you manage your risks.
HIP - FAQ's
Is there an additional fee to access WH365's Health Information Portal?
NO
Included in the membership is access to WH365’s Health Information Portal.
Is there an additional fee to take the Health Risk Assessment?
NO
All members can access the Health Risk Assessment when they long into the Health Information Portal.
The Health Risk Assessment is located under the tab entitled “Health Management”, listed on the home page of the Health Information Portal.
Is there an additional fee to access WH365's Medical 2nd Opinion Feature?
YES
When diagnosed with a critical illness, having a second medical opinion can make all the difference in treatment and recovery. For members diagnosed with a critical illness or life-threatening condition, the Medical Second Opinion is a cost-effective program offering a trusted and tangible service that is useful.
WH365’s Medical Second Opinion Feature is not included in the membership fee. Members, however have access to this service and pricing is based on a per-case basis depending on the complexity of the case.
Our medical team and specialists understand the Canadian healthcare system intimately. Treatment recommendations are based on the most current medical research, and trusted information is obtained through a collaborative, peer-to-peer approach between the member’s treating physician and Medical Second Opinion specialist.
WH365’s in-house medical team and Medical Advisory Board work with expert physicians from academic medical centres across Canada, selecting the best and most qualified specialist to review and analyze each case. These specialists are internationally recognized for their:
EXPERIENCE with rare and complex diseases
KNOWLEDGE of the latest medical research and treatment protocols
COMMITMENT to evidence-based medicine
Our Team
Our team of healthcare specialists provide expert guidance and advocacy support to individuals throughout their entire healthcare journey. This includes providing a personalized experience that connects individuals with a full range of solutions available to them including using their healthcare insurance and benefits (OHIP), local healthcare options, provincially and federally funded services in a combination that maximizes the best outcome possible.
Navigating Your Health, Accelerating Your Care 365 Days of the Year